Knowledge Centered Support - KCS
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International Knowledge Centered Support (KCS) 

Meet a few of the amazing people we have worked with in many countries and organizations!

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Tom at a team barbecue with one of the Compaq teams he worked with in Singapore. This team not only experienced a lot of success, but had a tremendous amount of fun along the way.

One of the many teams Tom worked with in Dublin, Ireland as part of the Altiris Global Initiative he led. The teams in Ireland, as everywhere, were welcoming, supportive, and made every trip to Ireland a fantastic experience.
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Working with another great team in Australia. Tom worked with several companies there, and had the opportunity to work in Sydney a number of times. One of those stays lasted two months and included his wife and three youngest kids. He also worked in Melbourne and loved it all.

A team in Tallin, Estonia participating in our Train the Trainer program. After completing two groups in the U.S., the results were so phenomenal the client made the training mandatory for all their trainers, globally. We had an incredible time working with these professionals in a number of different countries.

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Teaching KCS principles to a group of engineers from Altiris. We include a lot of activities in all our training and facilitating, and take every opportunity to use environments other than the office. Altiris had a number of metrics, and improvement in those metrics ranged from 300% to 1,000% in just 9 months, at an estimated savings of over $10 Million.

One of the activities we use to teach communication and the importance of culture to succeeding at KM and KCS. This particular team was in Paris, France. We have developed many activities over the last 25 years, specifically designed to allow the participants to experience the principles we teach, not just hear them intellectually. This deepens their understanding, retention, and acceptance. It also supports our constant goal of not just teaching information, but changing attitudes and perceptions.
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We have worked in the Netherlands a number of times - a beautiful country and fantastic people. Sometimes the facilities we are given are not ideal, but we have a training style and approach that is engaging and highly participative. So even in a difficult environment we are still able to achieve our objectives and make it interesting and fun. To make KM and KCS successful you have to change attitudes, perceptions, culture, and hearts. We make that happen every time.
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  • Home
  • KCS
  • KM
  • OTHER SERVICES
    • TRAINING
    • COACHING
  • PORTFOLIO
    • TESTIMONIALS
    • CASE STUDIES
    • INTERNATIONAL
    • ABOUT US
  • CONTACT