Training Services Offered by KnowledgeTraks
Here is a description of some of the training we provide. We also develop customized training as needed.
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TRAIN THE TRAINER
Description: A 5-day course for any trainer wanting to make a dramatic improvement in his/her ability to engage and excite participants. Based on 25 years of experience training thousands of individuals in many countries. Topics include: Facilitating vs Training, Monitoring Pace, Making it Interesting, Classroom Personalities and How to Handle Them, Secrets to Facilitating Activities, Building Activities and Games That Teach, Increasing Retention, Building Student Trust, Managing Technology in The Classroom, Managing Facilities, and others. Great for beginning or experienced trainers. As with all our training, we don’t just teach skills, we change attitudes and instill confidence. |
COLLABORATIVE SUPPORT - AN ALTERNATIVE TO KCS (KNOWLEDGE CENTERED SUPPORT)
Description: From a half-day course to a three-day course depending on your needs. KCS is a powerful approach to customer support that has been perfected over 20 years. Unfortunately, a high percentage of organizations adopting KCS never experience its full potential, which is why we use an alternative that is generally simpler and less expensive, but with faster results. Another reason for less than exciting results is the lack of adequate training on the principles and skills required to make it work.
When training is provided, it is often facilitated by trainers lacking the necessary expertise and experience to make it effective. We have been implementing and training KCS type methodologies for over 15 years, since 1999. We know what it takes, and because we have done it successfully, we instill in your teams the confidence that it WILL work, because we have done it many times.
A major part of KCS success is transitioning to a knowledge-centric culture, and training is one of the most powerful instruments of that transition. And as with all our training, we share knowledge as we build the attitudes and mindset required to make KCS work. We have both Management and User courses.
Topics, depending on the audience and needs, include: Managing the Transition to a Knowledge-Centric Culture, Building a Successful KCS Strategy, Managing KPIs and Metrics under KCS, Choosing and Managing KCS/Support Technology, Effective Writing Skills, Making Articles Useful and Searchable, Managing Reports, Evolve vs Solve, Customer Communication and Professionalism, Innovation under KCS, Leadership in a Knowledge-Centric Organization, ITIL and KCS, and many others.
Description: From a half-day course to a three-day course depending on your needs. KCS is a powerful approach to customer support that has been perfected over 20 years. Unfortunately, a high percentage of organizations adopting KCS never experience its full potential, which is why we use an alternative that is generally simpler and less expensive, but with faster results. Another reason for less than exciting results is the lack of adequate training on the principles and skills required to make it work.
When training is provided, it is often facilitated by trainers lacking the necessary expertise and experience to make it effective. We have been implementing and training KCS type methodologies for over 15 years, since 1999. We know what it takes, and because we have done it successfully, we instill in your teams the confidence that it WILL work, because we have done it many times.
A major part of KCS success is transitioning to a knowledge-centric culture, and training is one of the most powerful instruments of that transition. And as with all our training, we share knowledge as we build the attitudes and mindset required to make KCS work. We have both Management and User courses.
Topics, depending on the audience and needs, include: Managing the Transition to a Knowledge-Centric Culture, Building a Successful KCS Strategy, Managing KPIs and Metrics under KCS, Choosing and Managing KCS/Support Technology, Effective Writing Skills, Making Articles Useful and Searchable, Managing Reports, Evolve vs Solve, Customer Communication and Professionalism, Innovation under KCS, Leadership in a Knowledge-Centric Organization, ITIL and KCS, and many others.
KM (KNOWLEDGE MANAGEMENT) TRAINING
Description: This can be anywhere from a half-day course to a five-day course depending on the audience and your needs. We have Executive, Management, and User courses. Knowledge Management is one of the most misunderstood disciplines an organization will ever attempt to adopt. There are few practitioners with the depth of experience required to teach it effectively.
Successful KM requires a balance of many components, each critical and necessary. It is just as important to know what does NOT work, as it is to know what does work. We have been implementing and training on KM for nearly20 years, since 1997. We know what it takes, and because we have done it successfully, we instill in your management and employees the confidence that it WILL work, because we have done it many times. It is just as important to know what does NOT work, as it is to know what does work.
A major part of knowledge management success is transitioning to a knowledge-centric culture, and training is one of the most powerful instruments of that transition. And as with all our training, we share knowledge as we build the attitudes and mindset required to make KM work. Topics, depending on the audience and needs, include: Managing the Transition to a Knowledge-Centric Culture, Building a Strong KM Strategy, Building and Managing KM KPIs and Metrics, Choosing and Managing KM Technology, Sharing Knowledge – What is Enough?, Managing Reports, Innovation using KM, Leadership in a Knowledge-Centric Organization, What Not to Do, and many others.
Description: This can be anywhere from a half-day course to a five-day course depending on the audience and your needs. We have Executive, Management, and User courses. Knowledge Management is one of the most misunderstood disciplines an organization will ever attempt to adopt. There are few practitioners with the depth of experience required to teach it effectively.
Successful KM requires a balance of many components, each critical and necessary. It is just as important to know what does NOT work, as it is to know what does work. We have been implementing and training on KM for nearly20 years, since 1997. We know what it takes, and because we have done it successfully, we instill in your management and employees the confidence that it WILL work, because we have done it many times. It is just as important to know what does NOT work, as it is to know what does work.
A major part of knowledge management success is transitioning to a knowledge-centric culture, and training is one of the most powerful instruments of that transition. And as with all our training, we share knowledge as we build the attitudes and mindset required to make KM work. Topics, depending on the audience and needs, include: Managing the Transition to a Knowledge-Centric Culture, Building a Strong KM Strategy, Building and Managing KM KPIs and Metrics, Choosing and Managing KM Technology, Sharing Knowledge – What is Enough?, Managing Reports, Innovation using KM, Leadership in a Knowledge-Centric Organization, What Not to Do, and many others.
