A primary objective of every Knowledge Management or Knowledge Centered Support (KCS) initiative should be to make results sustainable and scalable. Otherwise you are wasting time, resources, and momentum. The only way to create and sustain the results you want is to make the new behaviors and expectations part of the core culture of your organization. That cannot happen without effective and targeted training. We have been training executives, managers, and users on KCS and KM skills and best practices for over 15 years.
Nearly everyone underestimates the difficulty of transitioning to a true knowledge organization. It requires new skills, roles, expectations, management techniques, metrics and KPIs, and new attitudes and behaviors. There is a certain percentage of your managers and users that will not be able to make this transition without being supported with coaching and mentoring. We have 25 years of experience in this area, and can provide the coaching you need or train a coaching cadre that will open the doors to results far above any expectation you might have had.