Read what others have said about our methods & results!
​(includes video interviews)

    Schedule a call.
"It’s rare that you come across someone who has a mastery of their craft as well as the ability to deliver exceptional outcomes like Tom Fuhriman. I was able to watch Tom work during a knowledge management engagement with an enterprise information technology company. In short order, he changed the fundamental beliefs of the organization and delivered measurable changes in just a few weeks. Above all I was impressed with how he exceeds expectations and delivers sustainable results all while simplifying the process. After delighting the company with the initial engagement, the company expanded his contract to include all domestic and international locations.  Tom is a pleasure to work with and would be a true asset for any company wanting to improve their knowledge management."
Richard D. Jarvis II, MBA
"I could easily expand on any of the specific valued contributions Tom provided to this company over the past several years.  Among them, he has been a Knowledge Management lead and practitioner for a Nation-wide 120-person network operation; a technology service management guru guiding efficiencies and culture improvements for a 700-person world-wide IT service desk operation; a corporate strategy facilitator; a team builder; and an executive coach and confidante.  In each role, he has delivered exemplary results with the utmost of professionalism, capability and effectiveness." 
Franco Tao, President, Information Innovators Inc., Springfield, VA
"Tom is one of the most gifted trainers/facilitators that I have ever met. He has been absolutely key in our success implementing a global KM initiative and has helped us achieve success that few companies in our industry have ever achieved. His insight, direction, and coaching has been invaluable as we have implemented methodologies, systems and tools over the past two years."  Robert Rose, VP, Technical Success at inContact (Previously at Altiris), Alpine, UT
"Tom helped us clearly understand what we needed to change, but also showed us why, and created for us a clear vision of how it was going to make all of our jobs better and easier, and our customers' experience exceptional. He made a very difficult transition highly successful but also surprised us by making it fun!"  Tan Wei Keong, APAC KCS Project Manager, Compaq, Singapore
"It is with great pleasure that I am writing to endorse Tom's work ethic and practices. I hope my perspective will be helpful to you to evaluate this exceptional consultant and service provider. My first contact with Tom was in 2006 in Sydney, Australia. Tom organized a number of sales/professional services consultants and presented material with such ease and humor that he set the tone for the entire workshop. His creative ideas for presentations and activities were inventive and entertaining and above all they were astonishingly effective. With participants from a variety of backgrounds, there was often conflict, and occasionally confrontation with various hard programmed methodologies in dealing with various scenarios. Tom managed to respond consistently with respect and compassion. The experience had a profound effect on all the participants because of Tom's exceptional skill and professionalism. If you want to improve your teams’ performance, speak to Tom. I just hope Tom's didgeridoo survived the journey back home to Utah." ; ) 
​James Righetti, Regional BDM, manageNET, Sydney, Australia
"I was very skeptical when Tom first painted a picture of what we were going to accomplish with KM. In fact, I told him what he was describing was impossible. One of the things Tom taught us is that KM is not so much about the tools, but about the culture. The engineering culture was that no one likes to document anything, and Tom shifted that so everyone wanted to contribute, everyone takes responsibility for the quality of the knowledge."  Bill Herman, Consultant, HWF Services, (Was Director of Enterprise Support at Altiris/Symantec) Albuquerque, New Mexico
"Tom was excellent as a consultant for the program that he ran. He had fantastic skills at engaging the audience, describing key elements and providing outstanding results from those he consulted to and to top that up a warm and pleasant personality. A great experience learning from him which has allowed me to progress my career successfully."  Mohammed Uneeb Bashir, Global Talent & Development Manager at Rackspace, Tallin, Estonia (Now in London, England)
"Our company brought Tom in to assist with a knowledge initiative within our support department and eventually the entire company. Tom's insight, knowledge and support proved to be the difference in not only making the project successful, but accomplishing a complete culture and mindset change in the organization. I don't think anyone in our organization could have imagined the positive impact this initiative would have on our business without Tom's vision and direction. He was able to achieve program buy-in from the ground-level up to the executive-level of the company and then patiently guided the program to success. He knew precisely when to implement the different phases of the plan and how to adjust our approach to achieve maximum benefit. The results have been amazing."  Stuart Smith, Senior QE Software Engineer at NetIQ, Lindon, UT
This video is an interview with several support engineers that were the ones actually having to make the dramatic changes KM required. They discuss how they initially viewed the initiative, how those attitudes changed, and the remarkable shift that happened as a result of the KM initiative. You really have to hear all of this if you are interested in making KM or KCS work for your organization.
"I had the opportunity to discuss  and evaluate various knowledge management initiatives with Tom while I was researching emerging technologies in this space. I was very impressed by Tom's philosophy and approach to knowledge management and how it can change a company's value to its customers." 
Volker Wiora, Digital Business Executive and Investor, Landau in der Pfalz, Rhineland-Palatinate, Germany
"I have known Tom Fuhriman since 2006 when his services were hired by Altiris for Knowledge Management initiatives within Altiris. With his unique approach Tom successfully facilitated the KM initiative in Altiris. He is clearly passionate about knowledge management. I also had an opportunity to attend one of Tom's (with his wife Jerri) 3 day 'Train the Trainers' (Altiris Certified Instructor Training) sessions in Amsterdam. The coaching and training received from Tom and Jerri was invaluable. I was impressed by their advanced techniques which made the training very engaging and fun. I highly recommend Tom and Jerri for their KM services for mentoring, counselling and for leadership coaching as well." 
​Sagar Punde CSM, Technical Support Management, Symantec, Tallin, Estonia
"Tom is a passionate advocate of creating and sharing knowledge that can be used to support customers, empower employees and increase satisfaction for both internal and external users. Tom drove the process improvements in the area of Knowledge Management at Altiris. He showed great depth of understanding of the KCS processes and the ability to patiently work with management and engineers to implement the processes. The end result was a more complete Knowledgebase for our customers to self-serve and freeing of engineer time and resources for devotion to more complex issues." 
Danielle Desrosiers, Senior Strategic Analyst at Veritas Technologies LLC (Previously at Altiris), Cleveland/Akron, Ohio Area
"As an Enterprise Support Manager for Symantec I worked with Tom in a consulting role as our Knowledge Management (KM) project Manager. Because of Tom’s leadership and unique approach to KM culture, Symantec is adopting and rebuilding their Knowledge Management systems to follow the Altiris model that Tom successfully developed and implemented. I subsequently hired Tom and his wife Jeri to help with two global team training events. One at a ropes course in Provo, UT and a few years later at his leadership and meeting facilities in Fairview, UT. Both events brought insightful and meaningful leadership experiences that the team has talked about for years. Tom and Jeri Fuhriman are very skilled and bring to the table practical learning, insightful leadership activities, memorable stories and inspiring training events that will deliver lasting meaningful results. I highly recommend Tom and his team whether as an employee, consultant, counselor or short term leadership training events coach." 
​Paul Tucker, National Account Manager at ARCOM (Previously at Symantec) Provo, Utah